About Air China group booking customer service
This page is the Airlines Group Booking support desk for organisers booking or managing Air China group flights — usually 10 or more passengers on the same itinerary. Whether you are arranging a corporate trip, wedding travel, school tour, sports movement or pilgrimage on Air China, this desk helps with quotes, payments, name updates, changes and travel-day questions.
We act as one point of contact for your Air China group file, so you do not have to chase the airline call centre for every update. If you already have a booking reference (PNR), keep it ready when you call or write to us. For carrier background see the Air China airline page.
What we can help with on Air China
Use this page when you need practical help on an active or upcoming Air China group booking. Common requests include:
- New Air China group quotes — origin, destination, dates and passenger count
- Seat holds and deposits — how much to pay now and when the balance is due on Air China
- Name list updates — add, remove or correct passenger names before the Air China cut-off
- Date or flight changes — check availability and fare difference before confirming
- Cancellations and refunds — guided by Air China group fare rules on your booking
- GST invoices — company billing for corporate and MICE groups
- Special assistance — wheelchair, meals, seating and similar requests on Air China
- Travel-day issues — urgent help close to departure (please call)
How the support process works
- Contact us — call, WhatsApp, email or use the form with your Air China PNR and issue type.
- We review the booking — our team checks the group file, Air China rules and current options.
- We confirm next steps — you receive clear instructions on payment, documents or changes needed.
- We update Air China — once you approve, we process the request and share written confirmation.
For a brand-new Air China booking with no PNR yet, start with our group booking page or call the primary desk. Related terms: Air China group T&C. Office channels: Contact Us.
Information to keep ready
Having these details ready makes Air China support faster:
- Booking reference / Air China group PNR
- Lead passenger or organiser name
- Travel date and sector (from–to cities)
- Number of adults, children and infants
- What you need: quote, name change, cancellation, invoice, assistance, etc.
- Best callback number and email
Response times and desks
| Desk | Best for | Contact |
|---|---|---|
| Primary support | Air China quotes, general group help, name and date updates | +91 96547 45805 |
| Corporate / MICE | Company travel, events, GST billing, bulk Air China movements | +91 84484 64434 |
| International | Overseas Air China sectors, multi-city groups, passport-related booking support | +91 7827694613 |
| Written requests, documents, complaint follow-up | support@farehawker.com |
Phone support runs 24 hours. Form and email replies are usually sent within one business day. If your Air China flight is the same day or next day, please call rather than waiting on email.
Changes, cancellations and complaints
Air China group fares follow airline rules. Some name changes are free within a window; others may need a fare difference or fee. Date changes and cancellations depend on the fare type and how close you are to departure.
When you request a change or cancellation, we explain what Air China allows on your booking before anything is confirmed. For complaints, select Complaint in the form or email support with your PNR, route and a short summary of the issue. Related terms are on our Air China Group T&C page.
Payments and invoices
Most Air China group bookings need a deposit to hold seats, with the balance due before tickets are issued. If you need help with payment methods or an invoice, tell us in your message or see payment options and finance & payment.
Special assistance
If anyone in your Air China group needs a wheelchair, special meal or seating support, share the request as early as possible with passenger names. Our desk coordinates with Air China. More guidance is on special assistance.
Who this page is for
This Air China customer service page is for organisers managing group air travel on Air China — companies, wedding hosts, schools, sports teams, tour operators and community groups. It is not the official Air China public call centre for single tickets.
Need helpline numbers? Visit Air China contact number. Carrier overview: Air China. All airlines: airlines list.