About our customer service
Airlines Group Booking customer service is the support desk for organisers who are booking or managing flights for a group — usually 10 or more passengers on the same itinerary. Whether you are arranging a corporate trip, wedding travel, school tour, sports movement or pilgrimage, this desk helps with quotes, payments, name updates, changes and travel-day questions.
We work as one point of contact with domestic and international airlines, so you do not have to chase multiple airline call centres for every update. If you already have a booking reference (PNR), keep it ready when you call or write to us.
What we can help with
Use this page when you need practical help on an active or upcoming group booking. Common requests include:
- New group quotes — origin, destination, dates, passenger count and preferred airline (if any)
- Seat holds and deposits — how much to pay now and when the balance is due
- Name list updates — add, remove or correct passenger names before the airline cut-off
- Date or flight changes — check availability and fare difference before confirming
- Cancellations and refunds — guided by the airline’s group fare rules on your booking
- GST invoices — company billing for corporate and MICE groups
- Special assistance — wheelchair, meals, seating and similar requests
- Travel-day issues — urgent help close to departure (please call)
How the support process works
- Contact us — call, WhatsApp, email or use the form with your PNR and issue type.
- We review the booking — our team checks the group file, airline rules and current options.
- We confirm next steps — you receive clear instructions on payment, documents or changes needed.
- We update the airline — once you approve, we process the request and share written confirmation.
For a brand-new booking with no PNR yet, start with our group booking page or call the primary desk. For office address and general contact channels, see Contact Us.
Information to keep ready
Having these details ready makes support faster:
- Booking reference / group PNR
- Lead passenger or organiser name
- Travel date and sector (from–to cities)
- Number of adults, children and infants
- What you need: quote, name change, cancellation, invoice, assistance, etc.
- Best callback number and email
Response times and desks
| Desk | Best for | Contact |
|---|---|---|
| Primary support | Quotes, general group help, name and date updates | +91 96547 45805 |
| Corporate / MICE | Company travel, events, GST billing, bulk movements | +91 84484 64434 |
| International | Overseas sectors, multi-city groups, passport-related booking support | +91 7827694613 |
| Written requests, documents, complaint follow-up | support@farehawker.com |
Phone support runs 24 hours. Form and email replies are usually sent within one business day. If your flight is the same day or next day, please call rather than waiting on email.
Changes, cancellations and complaints
Group fares follow airline rules. Some name changes are free within a window; others may need a fare difference or fee. Date changes and cancellations depend on the fare type and how close you are to departure.
When you request a change or cancellation, we explain what the airline allows on your booking before anything is confirmed. For complaints, select Complaint in the form or email support with your PNR, route and a short summary of the issue. Related terms are on our Group T&C page.
Payments and invoices
Most group bookings need a deposit to hold seats, with the balance due before tickets are issued. If you need help with payment methods or an invoice, tell us in your message or see payment options and finance & payment.
Special assistance
If anyone in your group needs a wheelchair, special meal or seating support, share the request as early as possible with passenger names. Our desk coordinates with the airline. More guidance is on special assistance.
Who this page is for
This customer service page is for organisers managing group air travel — companies, wedding hosts, schools, sports teams, tour operators and community groups. It is not a general airline public call centre for single tickets.
Need only phone numbers? Visit Airline Contact Number. Want carrier-wise pages? See the airline contact directory or airlines list.
