About Loong Air group booking customer service
This page is the Airlines Group Booking support desk for organisers booking or managing Loong Air group flights — usually 10 or more passengers on the same itinerary. Whether you are arranging a corporate trip, wedding travel, school tour, sports movement or pilgrimage on Loong Air, this desk helps with quotes, payments, name updates, changes and travel-day questions.
We act as one point of contact for your Loong Air group file, so you do not have to chase the airline call centre for every update. If you already have a booking reference (PNR), keep it ready when you call or write to us. For carrier background see the Loong Air airline page.
What we can help with on Loong Air
Use this page when you need practical help on an active or upcoming Loong Air group booking. Common requests include:
- New Loong Air group quotes — origin, destination, dates and passenger count
- Seat holds and deposits — how much to pay now and when the balance is due on Loong Air
- Name list updates — add, remove or correct passenger names before the Loong Air cut-off
- Date or flight changes — check availability and fare difference before confirming
- Cancellations and refunds — guided by Loong Air group fare rules on your booking
- GST invoices — company billing for corporate and MICE groups
- Special assistance — wheelchair, meals, seating and similar requests on Loong Air
- Travel-day issues — urgent help close to departure (please call)
How the support process works
- Contact us — call, WhatsApp, email or use the form with your Loong Air PNR and issue type.
- We review the booking — our team checks the group file, Loong Air rules and current options.
- We confirm next steps — you receive clear instructions on payment, documents or changes needed.
- We update Loong Air — once you approve, we process the request and share written confirmation.
For a brand-new Loong Air booking with no PNR yet, start with our group booking page or call the primary desk. Related terms: Loong Air group T&C. Office channels: Contact Us.
Information to keep ready
Having these details ready makes Loong Air support faster:
- Booking reference / Loong Air group PNR
- Lead passenger or organiser name
- Travel date and sector (from–to cities)
- Number of adults, children and infants
- What you need: quote, name change, cancellation, invoice, assistance, etc.
- Best callback number and email
Response times and desks
| Desk | Best for | Contact |
|---|---|---|
| Primary support | Loong Air quotes, general group help, name and date updates | +91 96547 45805 |
| Corporate / MICE | Company travel, events, GST billing, bulk Loong Air movements | +91 84484 64434 |
| International | Overseas Loong Air sectors, multi-city groups, passport-related booking support | +91 7827694613 |
| Written requests, documents, complaint follow-up | support@farehawker.com |
Phone support runs 24 hours. Form and email replies are usually sent within one business day. If your Loong Air flight is the same day or next day, please call rather than waiting on email.
Changes, cancellations and complaints
Loong Air group fares follow airline rules. Some name changes are free within a window; others may need a fare difference or fee. Date changes and cancellations depend on the fare type and how close you are to departure.
When you request a change or cancellation, we explain what Loong Air allows on your booking before anything is confirmed. For complaints, select Complaint in the form or email support with your PNR, route and a short summary of the issue. Related terms are on our Loong Air Group T&C page.
Payments and invoices
Most Loong Air group bookings need a deposit to hold seats, with the balance due before tickets are issued. If you need help with payment methods or an invoice, tell us in your message or see payment options and finance & payment.
Special assistance
If anyone in your Loong Air group needs a wheelchair, special meal or seating support, share the request as early as possible with passenger names. Our desk coordinates with Loong Air. More guidance is on special assistance.
Who this page is for
This Loong Air customer service page is for organisers managing group air travel on Loong Air — companies, wedding hosts, schools, sports teams, tour operators and community groups. It is not the official Loong Air public call centre for single tickets.
Need helpline numbers? Visit Loong Air contact number. Carrier overview: Loong Air. All airlines: airlines list.