About Silkair group booking customer service
This page is the Airlines Group Booking support desk for organisers booking or managing Silkair group flights — usually 10 or more passengers on the same itinerary. Whether you are arranging a corporate trip, wedding travel, school tour, sports movement or pilgrimage on Silkair, this desk helps with quotes, payments, name updates, changes and travel-day questions.
We act as one point of contact for your Silkair group file, so you do not have to chase the airline call centre for every update. If you already have a booking reference (PNR), keep it ready when you call or write to us. For carrier background see the Silkair airline page.
What we can help with on Silkair
Use this page when you need practical help on an active or upcoming Silkair group booking. Common requests include:
- New Silkair group quotes — origin, destination, dates and passenger count
- Seat holds and deposits — how much to pay now and when the balance is due on Silkair
- Name list updates — add, remove or correct passenger names before the Silkair cut-off
- Date or flight changes — check availability and fare difference before confirming
- Cancellations and refunds — guided by Silkair group fare rules on your booking
- GST invoices — company billing for corporate and MICE groups
- Special assistance — wheelchair, meals, seating and similar requests on Silkair
- Travel-day issues — urgent help close to departure (please call)
How the support process works
- Contact us — call, WhatsApp, email or use the form with your Silkair PNR and issue type.
- We review the booking — our team checks the group file, Silkair rules and current options.
- We confirm next steps — you receive clear instructions on payment, documents or changes needed.
- We update Silkair — once you approve, we process the request and share written confirmation.
For a brand-new Silkair booking with no PNR yet, start with our group booking page or call the primary desk. Related terms: Silkair group T&C. Office channels: Contact Us.
Information to keep ready
Having these details ready makes Silkair support faster:
- Booking reference / Silkair group PNR
- Lead passenger or organiser name
- Travel date and sector (from–to cities)
- Number of adults, children and infants
- What you need: quote, name change, cancellation, invoice, assistance, etc.
- Best callback number and email
Response times and desks
| Desk | Best for | Contact |
|---|---|---|
| Primary support | Silkair quotes, general group help, name and date updates | +91 96547 45805 |
| Corporate / MICE | Company travel, events, GST billing, bulk Silkair movements | +91 84484 64434 |
| International | Overseas Silkair sectors, multi-city groups, passport-related booking support | +91 7827694613 |
| Written requests, documents, complaint follow-up | support@farehawker.com |
Phone support runs 24 hours. Form and email replies are usually sent within one business day. If your Silkair flight is the same day or next day, please call rather than waiting on email.
Changes, cancellations and complaints
Silkair group fares follow airline rules. Some name changes are free within a window; others may need a fare difference or fee. Date changes and cancellations depend on the fare type and how close you are to departure.
When you request a change or cancellation, we explain what Silkair allows on your booking before anything is confirmed. For complaints, select Complaint in the form or email support with your PNR, route and a short summary of the issue. Related terms are on our Silkair Group T&C page.
Payments and invoices
Most Silkair group bookings need a deposit to hold seats, with the balance due before tickets are issued. If you need help with payment methods or an invoice, tell us in your message or see payment options and finance & payment.
Special assistance
If anyone in your Silkair group needs a wheelchair, special meal or seating support, share the request as early as possible with passenger names. Our desk coordinates with Silkair. More guidance is on special assistance.
Who this page is for
This Silkair customer service page is for organisers managing group air travel on Silkair — companies, wedding hosts, schools, sports teams, tour operators and community groups. It is not the official Silkair public call centre for single tickets.
Need helpline numbers? Visit Silkair contact number. Carrier overview: Silkair. All airlines: airlines list.
